Terms and Conditions

Movers Stockwell Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Stockwell provides removal, relocation, packing, loading, transport, delivery, storage coordination and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the person, company or organisation requesting or using our services.

1.2 Services means any removal, packing, loading, unloading, transport, delivery, storage coordination, waste removal or related services provided by Movers Stockwell.

1.3 Goods means the items, furniture, personal effects, equipment or other property which are the subject of the Services.

1.4 Quotation means the written or verbal price estimate provided by Movers Stockwell based on the information supplied by the Customer.

1.5 Contract means the agreement between Movers Stockwell and the Customer incorporating these Terms and Conditions.

2. Scope of Services

2.1 Movers Stockwell provides domestic and commercial removal and associated services within the United Kingdom. Service availability may vary according to location, access, property type and the nature of the Goods.

2.2 The specific Services to be supplied will be set out in the Quotation or booking confirmation. Any additional tasks requested on the day of service may incur extra charges and will be carried out subject to availability and at our discretion.

2.3 We do not undertake any services that would be unsafe, unlawful or in breach of regulations, including but not limited to handling prohibited items, dangerous goods or controlled waste outside the scope of our licence or arrangements.

3. Booking Process

3.1 Bookings can be made by the Customer by contacting Movers Stockwell and providing full and accurate information about the move. This may include addresses, property type, access details, inventory of Goods, special items, dates, times and any other relevant details.

3.2 Any Quotation provided is based on the information the Customer supplies at the time. Quotations are not binding if the information is incomplete, inaccurate or changes significantly before the service date.

3.3 A booking is only confirmed when Movers Stockwell issues a booking confirmation and, where required, receives the specified deposit. Until then, dates and times remain provisional and subject to availability.

3.4 The Customer is responsible for checking the booking confirmation and notifying us promptly of any errors, omissions or changes required.

4. Quotations and Pricing

4.1 Unless stated otherwise, Quotations are valid for 30 days from the date of issue and are subject to availability of vehicles and staff on the required date.

4.2 Quotations are based on normal access, ground floor or lift access where applicable, reasonable loading and unloading distances, and conditions that do not require specialist equipment or exceptional time. Additional charges may apply in circumstances including but not limited to:

a. Inadequate or restricted access, such as narrow streets, stair-only access, long carrying distances or parking restrictions.

b. Goods significantly exceeding the stated volume, weight or quantity.

c. Additional services requested on the day, such as packing, dismantling, reassembly or extra trips.

d. Waiting time caused by factors beyond our control, such as delays with keys, completion, documentation or third-party services.

4.3 All prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges unless expressly stated otherwise.

5. Payments

5.1 Movers Stockwell may require a deposit at the time of booking. The amount and due date of the deposit will be communicated to the Customer when the Quotation is accepted.

5.2 The balance of the price is payable in accordance with the payment terms set out in the booking confirmation. Unless agreed otherwise, full payment is due no later than the start of the service on the moving date.

5.3 Payment methods will be specified by Movers Stockwell and may include bank transfer or other secure payment options. Cash payments may be accepted solely at our discretion and must be agreed in advance.

5.4 If payment is not received when due, Movers Stockwell reserves the right to:

a. Suspend or cancel the Services.

b. Charge interest on overdue amounts at the statutory rate from the due date until the date of payment in full.

c. Recover from the Customer any costs incurred in pursuing late or unpaid sums, including legal and collection fees.

6. Cancellations and Changes

6.1 The Customer may cancel or postpone a booking by giving Movers Stockwell written or verbal notice, subject to the following charges:

a. More than 7 days before the service date: no cancellation fee, and any deposit may be refunded or transferred to a new date at our discretion.

b. Between 3 and 7 days before the service date: a cancellation charge of up to 50 percent of the total agreed price may apply.

c. Less than 3 days before the service date or on the day: a cancellation charge of up to 100 percent of the total agreed price may apply.

6.2 If the Customer requests changes to the date, time, address or scope of work, Movers Stockwell will attempt to accommodate these changes but cannot guarantee availability. Additional charges may be applied where the changes increase the cost of the Services.

6.3 Movers Stockwell may cancel or postpone the Services if:

a. The Customer fails to pay the required deposit or balance when due.

b. Weather, road conditions, safety concerns, staff illness, vehicle breakdown or other events beyond our control make it unsafe or unreasonable to proceed.

c. The information supplied by the Customer is materially inaccurate or incomplete.

In such cases, we will make reasonable efforts to notify the Customer as soon as possible and reschedule where feasible. Our liability in such circumstances will be limited to a refund of any payments made for Services not provided, subject to clause 11.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that they have the legal right or authority to move the Goods.

b. Obtaining all necessary permissions, permits or parking arrangements for collection and delivery locations.

c. Preparing the premises and Goods for removal, including securing loose items and disconnecting appliances unless otherwise agreed.

d. Ensuring that Goods are adequately packed, unless we have agreed to provide packing services.

e. Being present or arranging an authorised representative to be present at collection and delivery to oversee and sign relevant documentation.

7.2 The Customer must not include in the Goods any items that are prohibited, hazardous or illegal, including but not limited to explosives, flammable substances, firearms, drugs, stolen goods, or any items that may pose a risk to our staff, vehicles or third parties.

8. Our Responsibilities

8.1 Movers Stockwell will exercise reasonable care and skill in providing the Services, including handling, loading, transporting and unloading Goods.

8.2 We will use vehicles and equipment suitable for the agreed Services and will endeavour, as far as reasonably possible, to adhere to agreed dates and times.

8.3 Any delivery or arrival times provided are estimates only and are not guaranteed unless expressly confirmed in writing as a guaranteed service.

9. Excluded Goods

9.1 Unless expressly agreed in writing, Movers Stockwell will not be responsible for, and may refuse to move, the following items:

a. Perishable goods, food, plants or animals.

b. Jewellery, watches, cash, securities, important documents, or items of high personal or monetary value.

c. Hazardous materials, chemicals, pressurised containers, fuel or other dangerous goods.

9.2 If such items are included in the Goods without our knowledge, Movers Stockwell will have no liability in respect of any loss or damage relating to them, and the Customer will be responsible for any resulting damage, expense or claims.

10. Liability for Loss or Damage

10.1 Subject to the exclusions and limitations set out in these Terms and Conditions, Movers Stockwell will be liable for loss of or damage to Goods only where such loss or damage arises as a direct result of our negligence or breach of contract.

10.2 Our liability for any single item or overall consignment may be limited to a specified amount per move or per item, which will be communicated to the Customer on request or in the booking confirmation.

10.3 Movers Stockwell will not be liable for:

a. Loss or damage arising from faulty or inadequate packing by the Customer.

b. Loss or damage to the internal workings of electrical or mechanical items unless there is clear evidence of external damage caused by our negligence.

c. Wear and tear, pre-existing damage, or deterioration of Goods.

d. Loss or damage caused by atmospheric or climatic conditions, including damp, mould, rust or temperature changes.

e. Indirect or consequential losses, such as loss of profit, loss of use, loss of enjoyment or any other consequential damages.

10.4 The Customer is advised to arrange appropriate insurance for Goods if additional protection is required above the standard cover or limitations offered by Movers Stockwell.

11. Claims and Time Limits

11.1 The Customer must inspect Goods as soon as reasonably possible following delivery or completion of the Services.

11.2 Any visible loss or damage should be reported to Movers Stockwell at the time of delivery where possible and recorded on any relevant documentation.

11.3 Any claims for loss or damage must be notified to Movers Stockwell in writing as soon as reasonably practicable and in any event within 7 days of the completion of the Services. Evidence such as photographs and descriptions of the damage should be provided.

11.4 Movers Stockwell will not be liable for any claims made outside the time limits specified in this clause unless the Customer can demonstrate that it was not reasonably possible to notify us earlier.

12. Waste, Disposal and Environmental Compliance

12.1 Movers Stockwell complies with applicable waste and environmental regulations when handling and disposing of unwanted items in connection with removal services.

12.2 We will only remove waste or items for disposal where this has been specifically agreed as part of the Services. Additional charges may apply based on the type and quantity of waste and any regulatory requirements.

12.3 We will not collect or dispose of controlled waste, hazardous materials, clinical waste or any items requiring specialist handling or licences beyond the scope of our arrangements.

12.4 The Customer is responsible for ensuring that any items presented to us for disposal are suitable for general removal and that they do not contain hazardous or prohibited materials.

13. Access, Parking and Property Damage

13.1 The Customer must ensure adequate access and parking for our vehicles at both collection and delivery locations. Any parking permits, dispensations or fees are the responsibility of the Customer unless expressly agreed otherwise.

13.2 Movers Stockwell will take reasonable care when moving Goods through properties. However, we are not responsible for damage to driveways, surfaces, internal fixtures or fittings where such damage arises from:

a. Pre-existing weakness or poor condition of the property or surfaces.

b. Instructions from the Customer to proceed in circumstances where we have advised of potential risk.

13.3 If property damage occurs due to our proven negligence, our liability will be limited to the reasonable cost of repair, subject to the overall limitations set out in these Terms and Conditions.

14. Delays and Events Beyond Our Control

14.1 Movers Stockwell will not be liable for any delay, failure or inability to perform any part of the Services where such delay or failure is due to causes beyond our reasonable control. This includes but is not limited to adverse weather, road closures, accidents, traffic, breakdowns, strikes, public events, acts of God, or actions of third parties.

14.2 In case of delays or disruptions, we will use reasonable endeavours to minimise their impact and to keep the Customer informed.

15. Subcontracting

15.1 Movers Stockwell reserves the right to subcontract all or part of the Services to carefully selected third parties. This will not affect the Customer's rights under these Terms and Conditions.

15.2 Where subcontractors are used, Movers Stockwell will remain responsible for the performance of the Contract, subject to the limitations of liability set out herein.

16. Data Protection and Privacy

16.1 Movers Stockwell will collect and process personal information about the Customer as necessary to provide the Services, manage bookings, process payments, and comply with legal obligations.

16.2 Personal data will be handled in accordance with applicable data protection laws and will not be sold or disclosed to third parties except as required to deliver the Services or where required by law.

17. Complaints

17.1 If the Customer is dissatisfied with any aspect of the Services, they should contact Movers Stockwell as soon as possible so that we can attempt to resolve the issue promptly.

17.2 We will investigate complaints in a fair and timely manner and may request additional information or evidence from the Customer to assist our investigation.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Movers Stockwell.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by Movers Stockwell in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

19.3 These Terms and Conditions, together with the Quotation and booking confirmation, constitute the entire agreement between Movers Stockwell and the Customer regarding the Services and supersede any previous understandings, agreements or representations, whether written or oral.